[vc_row kd_background_image_position=”vc_row-bg-position-top” kd_bottom_separator_style=”waves” kd_bottom_separator_height=”separator-height-large” kd_bottom_separator=”true” full_width=”stretch_row” css=”.vc_custom_1698207986605{padding-top: 300px !important;padding-bottom: 220px !important;background-image: url(https://trymentalwellness.com/wp-content/uploads/2023/10/FAQ.jpg?id=11106) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”intro-section” css_mobile=”.vc_custom_1698207986605{padding-top: 100px !important;padding-bottom: 150px !important;}” css_tablet_portrait=”.vc_custom_1698207986605{padding-top: 200px !important;padding-bottom: 250px !important;}” kd_bottom_separator_bg=”#f7f4fb”][vc_column css_mobile=”.vc_custom_1600786497798{padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1513001355456{margin-bottom: 20px !important;}”][vc_column_inner][tek_sectiontitle st_title=”Frequently Asked Questions” st_title_tag=”h1″ st_subtitle=”And the answers you’re looking for” st_subtitle_position=”subtitle-below-title” st_title_color=”#ffffff” st_subtitle_color=”#ffffff” st_title_size=”48px” st_title_line_height=”62px” st_title_font_weight=”” st_subtitle_size=”24″ st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_fullwidth” css_animation=”kd-animated fadeIn” css_animation_delay=”200″ st_subtitle_decoration=”” css=”.vc_custom_1658457937631{margin-bottom: 60px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top” full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1603882768667{margin-top: 80px !important;}” css_tablet_portrait=”.vc_custom_1603882768668{margin-top: 50px !important;}” css_mobile=”.vc_custom_1603882768669{margin-top: 20px !important;}”][vc_column css=”.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}”][tek_sectiontitle st_title=”General Questions” st_title_tag=”” st_subtitle_position=”subtitle-below-title” st_title_color=”#06326d” st_title_size=”84″ st_title_font_weight=”” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_fullwidth”][vc_row_inner full_width=”inner_row_contained” gap=”30″ kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1658459886380{margin-right: 60px !important;margin-left: 60px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #f7f4fb !important;border-radius: 50px !important;}” css_mobile=”.vc_custom_1658459886381{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}” css_tablet_portrait=”.vc_custom_1658459886381{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}” css_tablet_landscape=”.vc_custom_1658459886380{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1603882872914{padding-right: 15px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-12″ css_tablet_portrait=”.vc_custom_1603882872915{padding-right: 15px !important;padding-left: 15px !important;}” css_mobile=”.vc_custom_1603882872915{padding-right: 15px !important;padding-left: 15px !important;}” css_tablet_landscape=”.vc_custom_1603882872914{padding-right: 15px !important;padding-left: 15px !important;}”][vc_hoverbox image=”10479″ primary_title=”Where is your office located?” hover_title=””]You can find us in a peaceful office complex near Palisades Park in Orem. Our address is 1461 E 840 N, Orem, UT[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”How long are sessions?” hover_title=””]Our clients typically spend 50 minutes per session with their therapists.

Occasionally, Recreation Therapists will schedule longer sessions, but this is a choice made in advance by the therapist and the client.[/vc_hoverbox][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1603882867660{padding-right: 0px !important;padding-left: 15px !important;}” offset=”vc_col-lg-6 vc_col-md-12″ css_tablet_landscape=”.vc_custom_1603882867660{padding-right: 15px !important;padding-left: 15px !important;}” css_tablet_portrait=”.vc_custom_1603882867661{padding-right: 15px !important;padding-left: 15px !important;}” css_mobile=”.vc_custom_1603882867661{padding-right: 15px !important;padding-left: 15px !important;}”][vc_hoverbox image=”10479″ primary_title=”What are your hours?” hover_title=””]Our hours are:
Monday-Friday 9am-8pm
Saturday 9am-3pm

Closed for all major holidays[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”Can I opt to have therapy while walking a trail?” hover_title=””]Yep, you sure can!

When we started this practice, our goal was to have all of our clients enjoy the benefits of nature therapy and experiential therapy. Since then, we have realized that many clients feel emotionally safer indoors. We have a fantastic quite trail just a stone throw away for those who desire to utilize it.[/vc_hoverbox][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top” full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1603882768667{margin-top: 80px !important;}” css_tablet_portrait=”.vc_custom_1603882768668{margin-top: 50px !important;}” css_mobile=”.vc_custom_1603882768669{margin-top: 20px !important;}”][vc_column css=”.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}”][tek_sectiontitle st_title=”Financial Questions” st_title_tag=”” st_subtitle_position=”subtitle-below-title” st_title_color=”#06326d” st_title_size=”84″ st_title_font_weight=”” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_fullwidth”][vc_row_inner full_width=”inner_row_contained” gap=”30″ kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1658459886380{margin-right: 60px !important;margin-left: 60px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #f7f4fb !important;border-radius: 50px !important;}” css_mobile=”.vc_custom_1658459886381{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}” css_tablet_portrait=”.vc_custom_1658459886381{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}” css_tablet_landscape=”.vc_custom_1658459886380{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1603882872914{padding-right: 15px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-12″ css_tablet_portrait=”.vc_custom_1603882872915{padding-right: 15px !important;padding-left: 15px !important;}” css_mobile=”.vc_custom_1603882872915{padding-right: 15px !important;padding-left: 15px !important;}” css_tablet_landscape=”.vc_custom_1603882872914{padding-right: 15px !important;padding-left: 15px !important;}”][vc_hoverbox image=”10479″ primary_title=”How much do you charge?” hover_title=””]Intake Sessions (your first session) are $150
Mental Health Sessions are $140  (cash-pay discounts are available)
Recreation Therapy Sessions are $89[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”Do you offer a sliding scale or discounted rates?” hover_title=””]We do have a sliding scale (discounts) for clients who need it.

If you would like information about our cash-pay rates or sliding-scale discounts please call our receptionist to discuss the details and the process for receiving financial assistance.[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”What is a ‘Super Bill’ and how do I get one?” hover_title=””]Great Question! I’m glad you asked.

A Super Bill is a specific type of receipt that includes all the information that insurance companies need in order to consider reimbursing you for expenses (partial or full) that you paid to an Out-Of-Network (ONN) provider.
If we do not accept your insurance and you would like to work with one of our providers, you can pay out of pocket, and then request a ‘Super Bill’ for you to submit to your insurance for potential reimbursement. Some insurances reimburse, some don’t so we really don’t have a way to help you determine if they will reimburse, but they can. Simply call the number on the back of your insurance card.

*The therapy session must be paid for in order for our system to generate a Super Bill.[/vc_hoverbox][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1603882867660{padding-right: 0px !important;padding-left: 15px !important;}” offset=”vc_col-lg-6 vc_col-md-12″ css_tablet_landscape=”.vc_custom_1603882867660{padding-right: 15px !important;padding-left: 15px !important;}” css_tablet_portrait=”.vc_custom_1603882867661{padding-right: 15px !important;padding-left: 15px !important;}” css_mobile=”.vc_custom_1603882867661{padding-right: 15px !important;padding-left: 15px !important;}”][vc_hoverbox image=”10479″ primary_title=”Do you accept insurances?” hover_title=””]Yes! We are in network with Aetna, Cigna, United Healthcare, Oxford, Harvard Pilgrim, and UMR. Don’t see your insurance listed? Call and see if we have recently started accepting it.[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”What if you don’t accept my insurance?” hover_title=””]Great news! We are actively working on becoming credentialed with many of Utah’s major insurance companies. We anticipate these to be processed by January 2024. We will switch them over to the “Accepted tab” as soon as we can take each insurance.

These insurances include (but aren’t limited to):

Select Health
PEHP
Some Medicaids
Tricare
DMBA
EMI
Blue Cross Blue Shield
University of Utah Health Plans

Don’t see your insurance on the list? Call our receptionist to see if it is in the works.
(385) 312-0787[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”Can I still see a therapist if you don’t take my insurance?” hover_title=””]Absolutely! We’d simply bill you as a self-pay client. Once you’ve paid for your session, we will email you a Superbill to submit to your insurance company for a potential reimbursement. Want to know more about SuperBills? We’d love to chat (385) 312-0787[/vc_hoverbox][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top” full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1603882768667{margin-top: 80px !important;}” css_tablet_portrait=”.vc_custom_1603882768668{margin-top: 50px !important;}” css_mobile=”.vc_custom_1603882768669{margin-top: 20px !important;}”][vc_column css=”.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}”][tek_sectiontitle st_title=”Scheduling Questions” st_title_tag=”” st_subtitle_position=”subtitle-below-title” st_title_color=”#06326d” st_title_size=”84″ st_title_font_weight=”” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_fullwidth”][vc_row_inner full_width=”inner_row_contained” gap=”30″ kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1658459886380{margin-right: 60px !important;margin-left: 60px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #f7f4fb !important;border-radius: 50px !important;}” css_mobile=”.vc_custom_1658459886381{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}” css_tablet_portrait=”.vc_custom_1658459886381{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}” css_tablet_landscape=”.vc_custom_1658459886380{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-bottom: 100px !important;border-radius: 0px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1603882872914{padding-right: 15px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-12″ css_tablet_portrait=”.vc_custom_1603882872915{padding-right: 15px !important;padding-left: 15px !important;}” css_mobile=”.vc_custom_1603882872915{padding-right: 15px !important;padding-left: 15px !important;}” css_tablet_landscape=”.vc_custom_1603882872914{padding-right: 15px !important;padding-left: 15px !important;}”][vc_hoverbox image=”10479″ primary_title=”How soon can I get an appointment?” hover_title=””]We have new client appointments available every week! One of our goals is to never have a waitlist, so we are constantly hiring. If you have a specific provider you are determined to see, or if you have an insurance that only 1-2 of our providers accept, your wait may be a bit longer, but typically, you can get an appointment within a couple days.[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”How do I schedule my first session?” hover_title=””]We aim to please and make scheduling easy. Choose the option that works best for you:
1) Schedule on our online scheduling portal at: https://experiencemw.janeapp.com/
2) Call us at (385) 312-0787
3) Text us at (385) 312-0787
4) Fill out the contact form on the contact page and we’ll reach out to you[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”How often do I come to therapy?” hover_title=””]This depends on your personal goals, and it’s something we will decide together. Most people start with one session per week and then move to every other week after they’ve made progress toward their goals.[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”If the session is for my child/teenager do I come too?” hover_title=””]Great question! The first session, you will definitely need to be there. After that, the therapist will mainly work with your child/teenager, but he/she may frequently pull you in for a moment to make sure you are part of the treatment goals and outcome.[/vc_hoverbox][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1603882867660{padding-right: 0px !important;padding-left: 15px !important;}” offset=”vc_col-lg-6 vc_col-md-12″ css_tablet_landscape=”.vc_custom_1603882867660{padding-right: 15px !important;padding-left: 15px !important;}” css_tablet_portrait=”.vc_custom_1603882867661{padding-right: 15px !important;padding-left: 15px !important;}” css_mobile=”.vc_custom_1603882867661{padding-right: 15px !important;padding-left: 15px !important;}”][vc_hoverbox image=”10479″ primary_title=”What is your cancellation policy?” hover_title=””]Because we reserve the entire hour specifically for you, we request a 25 hour notice for cancellations. If a session is cancelled between 12-25 hours before the session a $50 fee will be applied to cover a portion of the providers time and missed income. If the session is cancelled with less than 12 hours notice, the client will be charged the entire session fee. We understand illness and unforeseeable circumstances occur. If this happens, please call our receptionists BEFORE the appointment.[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”How do I schedule a couples session?” hover_title=””]Schedule a couples sessions just like you would an individual session. Simply include both names in the name box if scheduling online. Good news! Couples therapy sessionsa are the same price as an individual session.[/vc_hoverbox][vc_empty_space height=”8px”][vc_hoverbox image=”10479″ primary_title=”How much paperwork do I have to fill out?” hover_title=””]No need to fill out a ton of paperwork! We’ll send you an email when you schedule and you can quickly complete the forms before you come…and it will only take a few minutes – painless, we promise![/vc_hoverbox][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_empty_space height=”44px”][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top” full_width=”stretch_row” css=”.vc_custom_1606916934290{padding-top: 100px !important;padding-bottom: 25px !important;background-color: #212240 !important;}”][vc_column][tek_sectiontitle st_title=”Still Have Questions?” st_title_tag=”” st_subtitle=”Contact our Friendly Scheduling Team for a Quick Answer Today” st_subtitle_position=”subtitle-below-title” st_title_color=”#ffffff” st_subtitle_color=”rgba(255,255,255,0.85)” st_title_font_weight=”” st_subtitle_size=”22px” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_fullwidth” css_animation=”kd-animated fadeIn” css_animation_delay=”200″ st_subtitle_decoration=”” css=”.vc_custom_1698208890655{margin-bottom: 25px !important;}”][tek_title_label tl_primary_title=”Call or Text” tl_primary_link_settings=”link-off” tl_secondary_title=”(385) 312-0787″ tl_secondary_link_settings=”link-off” tl_text_align=”text-center” css_animation=”kd-animated fadeIn” css=”.vc_custom_1698208816794{margin-bottom: 25px !important;}”][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_empty_space height=”88px”][/vc_column][/vc_row]